Terms & Conditions

1. Acceptance of Terms and Conditions

These Terms and Conditions (“T&C”) establish a legally binding agreement between the user (“you” or “the customer”) and Things to do in Madrid (“the company”) regarding all activities carried out in the city of Madrid. By using our services, you agree to comply with these T&C in their entirety. If you do not agree with any of the terms, we ask that you do not use our services.

2. Reservations and Confirmations

2.1. Booking Process: You can make a reservation through our website or by contacting our customer service team. To complete the booking, you must provide the required information and make the corresponding payment.

2.2. Booking Confirmation: Once the booking process is completed, we will send you a confirmation via email, which will include the details of the reserved activity and any relevant additional information. It is your responsibility to carefully review the confirmation and notify us immediately if there are any errors or discrepancies.

3. Refund and Cancellation Policy

3.1 24-Hour Cancellation: If you wish to cancel your reservation, you must notify us at least 24 hours in advance of the scheduled activity date. If this deadline is met, you will be entitled to a full refund of the amount paid.

3.2 Cancellations within 24 Hours: No refunds will be made for cancellations made within 24 hours prior to the activity.

3.3 Reservation Modification: If you wish to modify the date, time, or type of activity of your reservation, we will do our best to accommodate your request, subject to availability. However, we cannot guarantee that changes can be made and will be subject to our availability and cancellation policies.

3.4 No-shows: In case of failure to attend the activity without prior notice, no refunds will be issued.

4. Modifications and Cancellations by Things to do in Madrid.

4.1 Modifications: In exceptional circumstances, Things to do in Madrid may need to modify the date, time, location, or other details of a reserved activity. In case of modifications, we will notify you as soon as possible and offer you suitable alternatives. If you are not satisfied with the proposed alternatives, you will be entitled to a full refund of the amount paid.

4.2 Cancellations: In the event that Things to do in Madrid is compelled to cancel an activity due to unforeseen circumstances or force majeure, we will inform you immediately and offer you the option to reschedule the activity or receive a full refund. Responsibilities and Liability Waiver.

5.1 Participant’s Responsibility: By participating in our activities, you agree to follow all instructions provided by our staff. You are responsible for your own safety and well-being during the activity and must inform us of any relevant medical conditions. Currency Exchange Rate.

6.1 Currency Conversion: If you make payment for our services using a currency other than the local currency (euro), the exchange rate applied will be determined by our financial service provider. Please note that additional currency conversion fees may apply, which will be your responsibility. Liability Waiver.

7.1 Disclaimer of Liability: Things to do in Madrid acts solely as an intermediary between activity providers and customers. We assume no liability for any damage, loss, injury, accident, delay, or inconvenience you may experience while participating in activities booked through our platform. All activity providers are responsible for ensuring the safety of their services and complying with applicable legal requirements. Protection of Personal Data.

8.1 Privacy and Confidentiality: At Things to do in Madrid, we are committed to protecting your privacy and treating your personal data in accordance with our Privacy Policy. By using our services, you accept the use of your personal data in accordance with this policy. Applicable Law and Jurisdiction.

9.1 Applicable Law: These Terms and Conditions shall be governed and interpreted in accordance with the laws of Spain.

9.2 Jurisdiction: Any dispute or claim relating to these Terms and Conditions, including any violation or breach, shall be subject to the exclusive jurisdiction of the courts of Madrid, waiving any other venue that may correspond.

Last update: July 2023